Mediation Process

Mediation is a process through which two (or more) disputes attempt to reach an amicable settlement with the assistance of a neutral third party (the mediator). Whether an agreement ensure or not, and whatever the content of that agreement, if any, the parties themselves determine the terms rather than accepting something imposed by third party.
The disputes may involve states, organizations, communities, individuals or other representatives with a vested interest in outcome. Mediators use appropriate techniques and/or skills to open and/or improve dialogue between disputants, aiming to help the parties reach an efficient feasible agreement on the subject matter of the dispute. Mediation can apply in a variety of disputes, such as commercial, legal, diplomatic, workplace community and divorce or other family matters.

Mediation could take a number of forms. However, for businesses “Institutional Mediation” may be an appealing scheme. It is to a great extent a conflict avoidance process; a form of human resources management that aims to resolve conflict and improve communication between the institution and its clients, as well as between the different members of the institution.
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